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ORDERING INFORMATION
ORDER QUALIFICATIONS
To purchase directly from Industrial Strength, LLC a minimum order totaling $25.00 is required. All prices are subject to change without notice.
TAX REQUIREMENTS
Businesses operating in the state of Connecticut must have a signed certificate of resale on file before orders can be shipped or picked up from our facility. Businesses outside Connecticut must provide state tax numbers verbally when placing initial order.
ORDERING BY PHONE
Business hours are from 10:00 am – 5:00 pm EST, Monday-Friday. We also have a 24 hour auto-mated system to help expedite orders. We call back all orders placed on our automated system within the business day to confirm your order along with delivery date. On high volume orders, a delivery schedule will be given along with confirmation.
ORDERING BY FAX
For your convenience you may fax your order to us 24 hours a day at 877-677-7427.
ORDERING BY INTERNET
Visit our website at www.industrialstrengthneedles.com or email us at sharp@isneedles.com.
SHIPPING
We ship UPS exclusively. Shipping options include ground, 3 day, 2 day or overnight unless another form of shipment is requested. Most orders ship within 24 hours. Volume orders will be given delivery dates. All orders must include street or route (we can’t accept P.O. Box numbers for UPS Shipments). All Orders are subject to shipping charges. Industrial Strength, LLC is not responsible for orders or delays in shipping once they are in care of shipper.
RETURN POLICY
If there are any discrepancies in your order, please notify us within 24 hours upon receiving your order. Any damaged items must be returned within 10 days for identical exchange.
1. Call Monday through Friday, 877-667-4277, 10 am to 5 pm EST for immediate return authorization.
2. After you have obtained your authorization number, items being returned should be packed securely in appropriate sized and sturdy cartons. A copy of your packing slip must be enclosed with your merchandise and a letter listing the item number and reason for return. Please specify if replacement, exchange, or credit is required.
3. We would prefer return by UPS.
4. All cartons must have the return authorization number printed on the outside of cartons.
5. Most returns are processed within 2-3 business days upon receipt.
6. All returns are subject to a 15% restocking fee.
BACKORDERS
As a regular service, back orders are shipped as soon as items become available. If you do not want a back order, please indicate at time of order.
TERMS OF PAYMENT
We accept the following types of payment
• C.O.D. Money Order/Check Only- All order shipped C.O.D. unless the order is prepaid.
• Prepaid Orders- Orders must be prepaid by check (Please note that orders prepaid by check will be held 10 days for check clearance. There will be a $25.00 service charge on checks that do not clear).
• Money Order
• Credit Card – We accept Visa, Mastercard, and American Express as payment for your order. You must provide your credit card number, expiration date, 3-digit security code, and the name that appears on the card.
INTERNATIONAL ACCOUNTS PLEASE CALL
203-697-9280
Fax: 203-697-9301
